Ofte stillede spørgsmål
Dine forespørgsler, vores løsninger
Kan jeg afgive en skræddersyet ordre?
Certainly! The products and sizes listed on our website are our most popular options. However, we also offer more specific sizes and products upon request. Feel free to reach out to us via live chat or by sending an email to hello@ageofstone.com, and we will get back to you as quickly as possible.
Får marmor pletter?
Nej, transportører er ikke lovmæssigt forpligtet til at transportere produkter over 30 kg. Hvis de gør det, tager de initiativet. Installationen er virkelig sjov og enkel, og det tager i gennemsnit 2 minutter at installere alle produkter. Installationsvejledningen følger med i kassen.
Tilbyder du levering og installation til hjemmet?
Du skal ikke bekymre dig om dette, vi pakker vores produkter med stor omhu. Det vil du se, når produktet ankommer. Vi forstår dog, at der kan ske uheld. For mere detaljeret information, besøg venligst vores side om returnering/ombytning.
Hvad skal jeg gøre, hvis produktet ankommer beskadiget?
1 m² marmor vejer ca. 50 kg. Du kan beregne vægten ud fra dimensionerne på din ordre. For marmor med afrundede hjørner eller helt runde former er spildprocenten højere, end du måske forventer, hvilket reducerer vægten betydeligt. For eksempel vejer en bordplade med en diameter på 80 cm ca. 26 kg. Med travertin er situationen lidt anderledes; på grund af dens porøse struktur er den mindst 10 % lettere sammenlignet med marmor.
Vægt?
Vi tilbyder gratis forsendelse til Tyskland, Østrig, Frankrig, Belgien, Storbritannien, Holland og Schweiz. For andre europæiske lande gælder et leveringsgebyr på 500 euro, som inkluderer told, skatter og relaterede afgifter.
Hvor meget vil forsendelsen koste?
We offer shipping to all European countries. For countries outside of Europe, delivery can be arranged with a shipping fee determined upon request. If you would like to place an order from outside Europe, please contact us first at hello@ageofstone.com.
Hvilke lande sender du til?
Our products are crafted from high-quality materials such as marble and travertine for the tabletops, while the bases are made of travertine marble, metal, or wood.
Jeg har et andet spørgsmål...
Our products are primarily cut and shaped using precision tools, such as lathes, ensuring accuracy. The final touches, however, are done by hand to achieve a polished, artisanal finish.
Are the colors and patterns on the website identical to the actual product?
No, since travertine and marble are natural stones, each piece is unique with its own distinct patterns and veining. While the product you receive will closely resemble the images on our website, slight variations in pattern and color are expected. These natural differences make your piece one of a kind.
How long does it take to process an order?
Production and packaging typically take 2–4 weeks. Once the item is shipped, delivery time depends on the carrier, but it generally takes another 2–4 weeks to arrive.
Are your products suitable for outdoor use?
Yes, travertine and marble are natural stones that are incredibly durable and weather-resistant, as they are sourced directly from nature. Unlike wood or metal tables, they are less affected by rain and wind. Most of our products are designed to be suitable for outdoor use.
I have another question...
I så fald bedes du skrive til os nu via live chat eller sende en e-mail til hello@ageofstone.com. Vi forstår, at du måske tror, at svaret vil tage lang tid, men dette er Age of Stone, og vi har flere repræsentanter klar til at hjælpe dig. Vi vil svare hurtigt!
In that case, please reach out to us via live chat or send an email to hello@ageofstone.com. We understand you might worry about delays, but at Age of Stone, we have multiple representatives ready to assist you. You’ll receive a prompt response!