FAQs
Frequently Asked Questions
Is it possible to place a custom order?
Certainly! The products and sizes listed on our website are our most popular options. However, we also offer more specific sizes and products upon request. Feel free to reach out to us via live chat or by sending an email to hello@ageofstone.com, and we will get back to you as quickly as possible.
Do you provide home delivery and installation services?
No, carriers are not legally required to transport products weighing over 30kg. If they choose to do so, it will be at their own discretion. However, installation is simple and enjoyable, taking an average of just 2 minutes for all products. Detailed installation instructions will be included in the box.
What should I do if my product arrives damaged?
No need to worry! We take great care in packaging our products, and you'll see this when your order arrives. However, we understand that mishaps can occur. For more detailed information, please visit our Returns/Exchanges page.
What are the weights of the products?
1 m² of marble weighs approximately 50 kilograms. You can calculate the weight based on the dimensions of your order. For marble with rounded corners or fully circular shapes, the waste rate is higher than expected, which significantly reduces the weight. For instance, an 80 cm diameter tabletop weighs about 26 kilograms. With travertine, the situation differs slightly; due to its porous structure, it is at least 10% lighter than marble.
What will the shipping cost be?
We offer free shipping to the United Kingdom. For Germany, Austria, France, Belgium, the Netherlands, Switzerland, and other European countries, a delivery fee of €500 applies, which includes customs duties, taxes, and related charges.
To which countries do you ship?
We offer shipping to all European countries. For countries outside of Europe, delivery can be arranged with a shipping fee determined upon request. If you would like to place an order from outside Europe, please contact us first at hello@ageofstone.com.
What materials are used in your products?
Our products are crafted from high-quality materials such as marble and travertine for the tabletops, while the bases are made of travertine marble, metal, or wood.
Are your products handmade or machine-made?
Our products are primarily cut and shaped using precision tools, such as lathes, ensuring accuracy. The final touches, however, are done by hand to achieve a polished, artisanal finish.
Are the colors and patterns on the website identical to the actual product?
No, since travertine and marble are natural stones, each piece is unique with its own distinct patterns and veining. While the product you receive will closely resemble the images on our website, slight variations in pattern and color are expected. These natural differences make your piece one of a kind.
How long does it take to process an order?
Production and packaging typically take 2–4 weeks. Once the item is shipped, delivery time depends on the carrier, but it generally takes another 2–4 weeks to arrive.
Are your products suitable for outdoor use?
Yes, travertine and marble are natural stones that are incredibly durable and weather-resistant, as they are sourced directly from nature. Unlike wood or metal tables, they are less affected by rain and wind. Most of our products are designed to be suitable for outdoor use.
I have another question...
In that case, please reach out to us via live chat or send an email to hello@ageofstone.com. We understand you might worry about delays, but at Age of Stone, we have multiple representatives ready to assist you. You’ll receive a prompt response!
In that case, please reach out to us via live chat or send an email to hello@ageofstone.com. We understand you might worry about delays, but at Age of Stone, we have multiple representatives ready to assist you. You’ll receive a prompt response!